the section below
contains some of the most common questions &
answers about the cover, and how it works
if you need further information e-mail us and we will answer individually
frequently
asked
questions
Q When should
I first start the cover ?
A As
soon as you have made a booking. This will give you the benefit of cancellation
cover should you have to cancel the holiday for various reasons.
Q What is defined
as Europe?
A
Europe includes Ireland,The Channel Islands, The Azores, The Canary Islands,
Morocco,Tunisia, Mediterranean Islands, Turkey, Black Sea Resorts and Commonwealth
of Independent States (West of the Ural Mountains)
Q Does the policy
cover skiing ?
A
provided you have selected this option the cover includes 17 days Winter sports
cover, which includes snowboarding etc. There are some exclusions eg.
off piste skiing,ski-jumping, bobsleighs etc.
We can provide
cover for all activities but this will normally involve an additional charge.
Please contact us.
Q Does the policy
cover UK travel or holidays?
A Yes
provided that this involves at least 2 nights pre-booked accommodation
Q I am going
on a holiday which includes various sports. Am I covered ?
AThe policy will cover most recreational sports likley to be undertaken during a holiday, and there is a list of these here.Other sports can be covered by special arrangement but you will need to contact us before the trip.There
are certain exclusions such as mountaineering/rock climbing, potholing etc,
Q. Is flying
covered ?
A Only
as a passenger
Q. When does
the cover start ?
A The
Cancellation and Curtailment cover applies from when the trip is booked or
from the policy inception date, whichever is the later
Q. What happens
if I am ill whilst away ?
A. Full
details of how to claim and what to do in a medical emergency, including 24
hour Emergency helpline numbers are included in the documents issued. For
a summary
click here
Q Can my partner
travel independently on this policy ?
A Yes,
but dependent children must be accompanied by an insured person
Q I am going
on holiday with my parents/ friends. Can they be covered under this policy
A No,
but we can arrange specially discounted cover for them separately.
Q. I am diabetic.
How does this affect the cover ?
A. Mild
diabetes, i.e a stable condition that is controlled by diet
is not excluded under the medical expenses section
Q. What about
asthma ?
A. Same
as above. stable and non-chronic conditions are not excluded under the medical
expenses section see the attached medical acceptance list
Q. What happens
at the end of the insurance period ?
A Shortly before expiry,
we will write to you inviting the renewal. You simply accept this and a new
certificate is issued.
Q. How do I
join ?
A Simply call us on
01635 860505. You will need your credit/debit card number. Cover is immediate
and the policy and certificate will be issued that day........... or order
on line using our SECURE
ORDER FORM