preorder

Travsure Terms and Conditions
This online travel insurance service is provided to you by Kennet Insurance Brokers, 15 The Broadway, Thatcham, Berkshire, RG19 3HX, trading under the brand name of Travsure. Kennet Insurance Brokers is an independent general insurance adviser authorised and regulated by The Financial services Authority (FSA). Kennet Insurance Brokers does not represent any single insurance company. 
The material on this website is only directed at persons resident in the United Kingdom and is not a solicitation of any offer in any other jurisdiction 
Whilst every reasonable precaution has been taken to ensure the accuracy, security and confidentiality of information available through the Travsure and Kennet Insurance Brokers Internet Sites, Kennet Insurance Brokers cannot be held responsible for any consequences of any action by the user authorised or unauthorised. 
The Service 
Travsure only provides information about its products and services. As we have no information about your particular circumstances we do not, make any personal recommendation and offer no advice as to the suitability of any insurance cover that you apply for via this site. 
If you have any questions relating to the suitability of cover or wish us to make a personal recommendation, please direct your enquiry to Kennet Insurance Brokers on 01635 860505. 
Product Selection 
Travsure annual multi-trip and short period insurance 
We only arrange insurance for Travsure annual multi trip and short period travel insurance through a Syndicate contract scheme at Lloyds of London. 
Customer Duty to Give Information 
It is your responsibility to provide complete and accurate information at all times. When completing any proposal form, it is your duty to answer the questions accurately and to disclose any facts material to the insurance required. Please advise us of any changes to material facts. If you have any doubt as to whether or not a fact is material you should disclose it. 
Please note that if you fail to disclose any material information to your insurers this could invalidate your insurance cover and could mean that all or part of any claim may not be paid. 
Confidentiality 
We are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with The Data Protection Act 1998) . 
This information will by necessity be passed to insurers and underwriters for the purpose of processing your order, administering and maintaining your insurance cover and dealing with any claims. This may necessitate providing such information to third parties and may require that this information is transferred outside the European Economic Area (EEA). This will only be the case where a medical or other emergency dictates and it is therefore probable that your consent will not/ cannot be obtained. 
We will not give any information to any outside organisation unless for the purpose of the law. 
We will not email you in the future unless this is necessary for the operation of your policy and protection, unless you give use your consent. 
All information collected on-line is by using industry standard Secure Socket Layer (SSL) technology. This encrypts the information that you enter and prevents anyone else from reading or changing the information. 
You have the right to see any personal information about you that we hold in our records. If you wish to do so, you should write to our Data Protection officer Graham Tompkins who can be contacted at 15 The Broadway Thatcham, Berkshire, RG19 3HX
What will you have to pay us for our services? 
The company normally receives commission from the insurer. This is a percentage of the premium. Commission rates are variable. We will disclose the amount payable if you ask us to. 
The premiums for all options are shown on the appropriate pages of the website and you can also use or quote calculator. The premiums quoted are the full cost of the policy, including insurance premium tax. There are no other charges but we will usually make an additional charge of £6.00 if you lose your documents and require duplicates to be issued or if you upgrade or change your cover. 
Payment Methods 
We accept most major credit or debit cards and these are shown on the various pages of the website and secure order form. If however you are worried about giving your credit card details over the internet, you can phone us on 01635 860505 during normal working hours (Monday - Friday 9.00 - 5.00pm). All web order forms operate on a fully encrypted secure socket layer (SSL) basis. 
Your Right To Change Your Mind 
Unless your travel policy is for a period of one month or less, if your policy does not meet your needs you may return the documents to us within 14 days and your premium will be refunded provided you have not ravelled or made a claim. 
Who regulates us? 
Kennet Insurance Brokers, 15 The Broadway, Thatcham, Berkshire RG19 3HX i s authorised and regulated by the Financial Services Authority (FSA). Our FSA registration number is 304880
Our permitted business is as follows:- 
Advising customers on non-investment contracts. 
Arranging (bringing about) deals in non-investment insurance contracts. 
Making arrangements with a view to transactions in non investments insurance contracts. 
Dealing as agent in non-investment insurance contracts. 
Assisting in the administration and performance of non-investment insurance contracts. 
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234 
What to do if you have a complaint 
If you wish to register a complaint, please contact us: 
in writing to Graham Tompkins, Compliance Officer , The Broadway, Thatcham Berkshire RG19 3HX. 
by phone Telephone 01635 860505 . 
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS) and or the Lloyds Complaints Bureau. 
Are we covered by the Financial Services Compensation Scheme (FSCS)? 
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100 per cent of the first £2,000 and 90 per cent of the remainder of the claim, without any upper limit. 
Further information about compensation scheme arrangements is available from the FSCS.